Yes, you need to book an appointment for Genius Bar for quick service and ensure that when you arrive to your appointment, you will not wait in line. Do you need an appointment for Genius Bar? Make sure to provide all the necessary information and carefully review the Apple appointment details to avoid any confusion or misunderstandings. Overall, the key to scheduling an appointment on the phone at Apple and get the best dates and time that fits you, is to be prepared, polite, and organized. Make sure to carefully review the date, time, and location of the appointment.Ĥ) Thank Apple Agent: After confirming the appointment details, thank the Appleagent on the phone and make sure to write down any important information they may have provided.ĥ) Show up for the appointment: Make sure to arrive on time for the appointment at Apple and bring any necessary documentation or materials that may be required. I do wish they had let me know when they had received it and what they found, so I wouldn't have to check my bank account every day for several weeks, trying to see if I all of a sudden had a significant charge, but I'm glad I got my new one for free.Scheduling an appointment on the phone at Apple involves the following steps:ġ) Identify yourself: When the call to Apple is answered, introduce yourself and explain that you would like to schedule an appointment.Ģ) Provide information: Be ready to provide any information required for scheduling the appointment at Apple, such as your name, contact information, reason for the appointment, and preferred date and time.ģ) Confirm the details: Once you have provided all the necessary information, Apple agent on the phone will confirm the appointment details with you. I had seen my Apple Pencil go into my infant daughter's mouth more than once, so I assumed there was a fair chance they would find water damage.įortuantely, the charge never came through.
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If not, I would have to pay a considerable amount for a new one, although not the full amount due to the warranty. If the Pencil stopped working on its own, my new one was completely free. The only part that made me uncomfortable was that they had a hold on my credit card, pending whether or not they found any physical or water damage. Still, it was easy to package up and the label just had to be stuck on the box. I left it a little too long and ended up dashing to my local FedEx dropoff just minutes before it closed on a day close to my deadline. You do have to send the old part fairly quickly. Not having an Apple Pencil greatly reduces the functionality of my iPad, so a short wait time on getting a new Apple Pencil was excellent. I had been under the impression I would have to wait for the shipping label and packaging, send it out, see if they could repair it, then either get the same one back or have a new one sent out. I received a replacement Pencil within a couple of days, much to my delight. I chose the mail option, as I am greatly trying to limit the amount I go out right now. The agent concluded I would need a repair or replacement, and asked me if I wanted to make an appointment at my nearest Genius Bar, or if I wanted to send it in by mail. The answers were not immediate, but since I was also working, I didn't mind the wait time in between messages. The agent was able to quickly look up my device, and asked me some questions about what the problem was, what I had tried, etc. I decided to go on Apple's website, and was able to easily navigate through the first steps, trying all their troubleshooting options before finally choosing to speak with an agent over chat. As mentioned, my Apple Pencil broke within a month of purchase.
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